What are you pick up and drop of days and times?
You can pick up and drop off your pet between hours of 9.00 am and 5.00 pm, 7 days a week. We strongly recommend you drop off your pets before 2.00 pm, which allows them to settle in for the night.
What Are Your Rules On Pet Vaccinations?
For our dog guests, we require an up-to-date C5 pet vaccination and for our feline guests we require a minimum of an F3 pet vaccination. We need to view these vaccination certificates when they are admitted for their first stay and whenever they have been re-vaccinated, prior to subsequent admissions.
Can I bring my dogs own food?
Yes. You can provide your dog’s regular food. Dry food needs to be in an airtight container. Raw meat needs to be portioned, one portion per day (for long stays we can freeze meat portions for freshness). Please label with dog’s/cat’s name.
Is there anything we can’t bring for our pet?
Yes. We do not allow bones to be fed to the dogs or cats whilst in our care, for safety reasons we prefer these to be fed at home only. No beanbag beds either as if chewed they make a lot of mess!! We supply comfy bedding and plenty if stimulations for we recommend bringing things if it will help your pet settle better. Please do not bring oversized blankets/doonas or beds.
What do you recommend for first timers to help them adjust/settle?
We supply soft comfy bedding and plenty of stimulation and attention to your pets whilst in our care. Often just a small item of clothing that belongs to their human parents will help them settle, unwashed so it has your scent, or even a pillowcase off your bed! How many times have you caught your dog sleeping on your cloths when you are in the shower? It soothes them. A favourite toy is also a great idea or a small blanket off their bed at home. Please don’t send anything that you may not want destroyed, as dogs will be dogs!
We also recommend a day care visit and an overnight stay prior to any long stays to help new comers with settling in.
Can my pets share a room?
Yes. We have large double or triple rooms available for your pets to stay together, we cannot let your cat stay with your dog unfortunately, but we can arrange visits!
Do you provide a pick up and drop off service (Pet Taxi)?
Yes, we do provide a pick up and drop off service.
Do you provide a discount If I supply my pets food?
No. We do not offer a discount if you supply your own food due to the extra work involved in preparing individual meals and storage requirements.
Do you have a minimum stay requirement?
Most of the year we do not have a minimum stay requirement. We have a 5-day min charge over Easter Weekend and a 7-day minimum charge over the Christmas and January School holidays (25th Dec – 15th Jan).
Can I pick my pet up early?
Yes. Please try and give us a little warning as your dog will have a complimentary hydrobath on stays 6 days or more and we love to send them home looking their best! But we do understand plans change.
What happens if my plane home is delayed, will you keep my pet longer?
Yes! We will be able to keep your pet while you make your way home. If you can try and contact us to keep us informed of your ETA that makes things a little easier. But things happen. This is why it is important to provide and emergency contact person in Australia so we can contact if your pet is not collected on time.
Can I Check On My Dog Or Cat When I Am On Holiday?
What Are The Benefits Of Pet Boarding vs Pet Minding?
A good pet boarding kennel and cattery have vets on call for any emergencies, keep their guest’s accommodation clean at all times and provide a healthy diet, plenty of exercise, and lots of playtimes, cuddles and pats; they are also insured and fully accountable.
It might seem that leaving your pets with someone at their home is a great idea, but with pet minding, if they take in too many guests, they have been known to keep the dogs in crates with little freedom or exercise. Just be aware that often there are no council inspections, no regulations, no training and no insurances with pet minders, and in many cases, no accountability.
Another option is a pet minding service that feeds your cat or dog at your home, but unfortunately, to make any money they often need to limit their time to 30 minutes, leaving your pet home alone for up to 23 ½ hours each day! You also need to think about what happens to your pets if they become ill, your home is burgled or even burns down!
Do you have a vet on call?
Yes. We have our local Healesville vet available to visit us 24 hours a day in case of an emergency. Any other none serious issues we will take your pet in our resort van.
My dog has recently had surgery or an illness and needs a vet visit while we are away, can you assist with this?
Yes. We are able to arrange follow up visits, but can only arrange this with our local vet in Healesville, we may be able to arrange visits with other local vets in the area too depending on individual cases. Scheduled vet visits do incur additional fees.
Is there someone who lives on site?
Yes. Paul and Julie own and run the pet resort, their home is located on the property, only a few metres from the kennel facilities.
What Are Your Precautions For The Fire Season?
Protecting our dog and feline guests is a top priority during the fire season, but since it would be impossible to evacuation up to 100 guests safely, we have taken the following precautions:
- The entire area around the pet boarding kennels is kept mown short at all times.
- With an on-site bore, the exercise gardens and surrounding areas are green all year and any debris or fallen branches are removed immediately.
- We have a comprehensive sprinkler system on top of the pet boarding kennels.
- A diesel generator can provide power within 5 seconds of a power cut.
- We have back up petrol pumps fitted to our main supply of water.
- We have regular checks conducted by a CFA member.
- We receive instant updates during the fire season.
- Smoke alarms are hardwired in all buildings.