You can pick up and drop off your pet between hours 9.00am – 12.00pm & 1.00pm – 5.00pm, 7 days a week. We are closed on Public Holidays.

We strongly recommend you drop off your pets before 3.00 pm, which allows them to settle in for the night.

We supply soft comfy bedding and plenty of stimulation and attention to your pets whilst in our care. Often just a small item of clothing that belongs to their human parents will help them settle, unwashed so it has your scent, or even a pillowcase off your bed! How many times have you caught your dog sleeping on your cloths when you are in the shower? It soothes them. A favourite toy is also a great idea or a small blanket off their bed at home. Please don’t send anything that you may not want destroyed, as dogs will be dogs!

We also recommend a day care visit and an overnight stay prior to any long stays to help new comers with settling in.

Yes, we have an on-site caretaker.

Yes! We will be able to keep your pet while you make your way home. If you can try and contact us to keep us informed of your ETA that makes things a little easier. But things happen. This is why it is important to provide and emergency contact person in Australia so we can contact if your pet is not collected on time.

Yes, we provide a professional pet taxi service and can pick up your pet and deliver them back home for you!

Yes! Only by appointment. * Inspections are held between 10:00am – 11.30am and 1:00pm – 2.30pm and preferably during the week. * We do not offer inspections on public holidays or any peak periods (Easter, Christmas). * Please note: We do not permit you bring your pet to the inspection as it causes stress for them. We do not accept walk in bookings for inspections. You may have to wait for your inspection due to other customers dropping off/picking up their pet. Please allow for wait time.

All dogs must have a current C5 vaccination. Vaccinations must be given at least 14 days prior to boarding. A vaccination certificate is required at check-in. Puppies must be at least 18 weeks old and 2 weeks post-final vaccination before boarding.

Yes, a current microchip number must be provided. Entire female dogs in heat will either be moved to private accommodation (with additional fees) or must be collected by the owner.

Dogs enjoy daily exercise in our secure grassed runs. Extra playtimes or nature walks can be booked.

Yes, every dog gets a complimentary hydrobath before departure.

Yes, food may be supplied by owners, but it must be clearly labelled and pre-portioned into daily servings. Storage fees may apply.

We are able to administer medication as required. Please bring all medication clearly labelled with instructions.

We do not allocate time to rest specifically at Doggy Daycare although, we do provide beds and dogs will often self-regulate and nap during the day in between playing. If a dog is overexerting themselves and we believe they need some time, we will make sure they have sufficient time out to replenish.

We do not typically feed daycare dogs are they are usually home in the morning for breakfast or home in time for dinner. However, if you have a puppy that requires a meal three times a day, you are welcome to bring their lunch. If there’s any other circumstances, please discuss with our admin.

Yes! Safety is our top priority. Our play areas are secure, fully supervised, and run by trained pet care professionals.

All cats must have a current F3 vaccination, given at least 14 days before boarding. Kittens must have completed their vaccination course and be 2 weeks post-final vaccination before boarding.

Yes, microchip details must be provided. Entire female cats in heat are not permitted to board and must be collected.

We supply premium bedding and toys, but you may bring small labelled items. Please note we cannot guarantee return in original condition. Cats must arrive in their own individual carrier.

If treatment is required, we will attempt to contact you immediately. If you can’t be reached, we will act in your pet’s best interests with our vet. Vet bills and transport fees are payable by the owner.

Your dog can enjoy an additional nature walk, social enrichment, private enrichment and boredom buster toys - simply add on at booking.

Yes. All medications must be prescribed by a vet, clearly labelled, and in their original packaging. Our trained staff will administer them as directed. Fees apply.